Frequently Asked Questions
Everything you need to know before booking a game.
How does booking a game work?
Browse the catalog, pick a game, and choose your dates, then add it to your cart. When you’re ready, go to checkout, fill in your details, choose pickup or delivery and a payment method, and send your request. Your booking is confirmed right away.
What’s the security deposit for?
The deposit is fully refundable and simply protects against missing pieces or damage. As soon as the game comes back complete and in good condition, we return it in full within 24 hours.
What if a piece is missing or the game is damaged?
We check every game before and after each rental. If something is missing or broken beyond normal wear, we’ll reach out directly to sort it out fairly (usually the cost of the missing piece or a partial deposit deduction, never a surprise charge).
What payment methods do you accept?
Cash (pickup only), PromptPay, or Wise bank transfer. For PromptPay and Wise, you’ll need to upload or send proof of payment before we confirm your booking.
Do you deliver, or is it pickup only?
Both! Pickup is free. We’ll share the pickup point once your booking is confirmed. Delivery is handled via Grab Express, with the delivery fee paid directly to the rider. Delivery orders need to be paid in advance (cash isn’t available for delivery).
How long can I keep a game?
Rentals can run up to 7 days. If you need it longer, just message us. We’re happy to work something out if the game isn’t already booked by someone else.
Can I book more than one game at a time?
Sure! You can add as many games as you like to your cart before checking out. You’ll get one combined total for rental and deposits, and one delivery/pickup arrangement for everything.
What if I need to cancel my booking?
Free cancellation up to 24 hours before your start date. Otherwise, you will have to pay for the total price (minus the deposit for each game)
I don’t see the game I want, can you get it?
Very likely! The catalog is always growing based on what people ask for. Tell us what you’re after and we’ll look into adding it.